Emergency Trades List
| ELECTRICIANS | Maritex Pty Ltd | 0412 573 496 |
| PLUMBERS | Level Plumbing | 02 6297 4333 |
| ROOF REPAIRS (Urgent only) | Roof and Balcony Solutions | 0402 790 080 |
| LOCKSMITHS (Urgent only) | Night and Day Locksmiths | 02 6290 1938 |
| GLASS REPLACEMENT | O’Brien’s Glass | 13 24 52 |
| GAS REPAIRS | Level Plumbing | 02 6297 4333 |
| SMOKE ALARMS AUSTRALIA (For Beeping Smoke Alarms) | 1300 652 213 | |
| POLICE ASSISTANCE / SES | 13 14 44 | |
| SES STORM & FLOOD | 13 25 00 | |
| ACTEWAGL ELECTRICITY | 13 10 93 | |
| ACTEWAGL NATURAL GAS | 13 19 09 | |
| ICON WATER AND SEWERAGE | 13 11 93 | |
| COUNTRY ENERGY (NSW ONLY) | 13 23 56 |
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Bricks and Agent
Please lodge all maintenance requests using Bricks and Agent.
There are multiple ways to lodge a maintenance request.
1. Scan the QR code shown on the left.
2. Email at
maintenance@bricksandagent.com
3. Send a text message on 0480 019 119 (MMS is not available with this service).
Emergency Maintenance FAQs for Tenants
What qualifies as an urgent repair under Clause 60 of the Residential Tenancies Act 1997?
Urgent repairs include issues such as a burst water service, blocked or broken lavatory system, serious roof leak, gas leak, dangerous electrical fault, flooding, storm or fire damage, failure of essential services, and faults likely to cause injury or render the premises unsafe. Refer to Residential Tenancies ACT 1997 here.
How do I request urgent repairs?
Lodge all maintenance requests using Bricks and Agent. Email maintenance@bricksandagent.com or send a text message to 0480 019 119. If you need urgent repairs during office hours (8:30 am - 5:00 pm, Monday - Friday), please call our office at 6239 5551.
How do I contact an emergency tradesperson?
1. Check the warranty list to determine if the issue is under warranty.
2. If a Body Corporate responsibility, contact the nominated tradesperson.
3. If not under warranty or Body Corporate responsibility, call the emergency tradesperson listed.
What if the issue is not deemed an emergency after contacting an after-hours supplier?
If the issue is not an emergency and a trade attends, it will be at the tenant's cost. Please ensure the repair qualifies as an urgent repair according to Clause 60 before contacting an after-hours supplier.
Can I choose my own tradesperson in the event of an after-hours emergency?
If unable to reach our preferred supplier for an after-hours emergency, you may contact a tradesperson of your choice. Reimbursement of costs may be arranged upon presenting a receipt.